Jeg er så ked af det, men FUCK AF Bet365!

#1| 1

Hej alle,

Jeg er så ked af at jeg må bringe denne sag op for jeres ører, for gud hvor er jeg ellers glad for Bet365. Har faktisk aldrig haft problemer med dem - aldrig.... Men dette er totalt latterligt. I får her den fulde chat med enkelte ting slettet som er personoplysninger.

Jeg begriber ikke hvordan de kan tillade sig denne form for kundeservice! Jeg vil highlighte få key points i chatten og clifts kommer her:

- Placerer et tennisbet på Over/under.
- Kampen afsluttes efter 2 sæt i en afgørende Tiebreak, altså intet 3 sæt
- Jeg taber mine "over" spil
- Support indrømmer at dette vidste man ikke
- Support giver efter lang tid mig mine penge retur

---------------- Så langt så godt men (nogle timer senere)----------------------

- Har ikke fået mine penge retur, kun lidt over halvdelen
- Support mener ikke at jeg har ret på trods af skriftlige beviser fra tidligere chat
- Support læser tydeligvis ikke hvad jeg skriver
- Support lukker chatten ned uden videre

(intet highlightet her for Tanya er bare en kælling og alt bør læses ?!)


God læsning til jer der vil/magter at sætte jer ind i det :)


Chat 1:

Jamie C has joined this chat.
You are now chatting with Jamie C.
Jamie C Hello, welcome to Bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account.

Kenneth Hey there :)
I can now see that following bets have been settling as lost:
xxxxx : xxxxx : xxxxx
As I said yesterday, this match was ”wrong” (whatever you want to call it) because 3erd set wasn’t played. Instead Sock and Isner played a Tiebreak to ten. Apparently no one knew this, and it didn’t say in the software

Jamie C I will check these for you now.
Jamie C Ok to confirm do you believe these bets to be settled incorrectly?

Kenneth Another thing that confirms my case here mate -
Theses bets wasnt settled when I went to bed - 4 hours later.
Kenneth Yes, it should have been vioded since the bets is places on a wrong asumption that a tennismatch is 3 sets
Kenneth not 2
Kenneth if u know tennis u know this is wierd!

Jamie C One moment please.

Kenneth And another bet on that game was settle the moment after the match was over.... so it is 100 % sure that yourself have had some problems with these bets - however for somewhat reason you found that we have lost

Jamie C No problem i will check this with you now.

Kenneth ty

Jamie C I'm sorry for the delay. I’ll be right with you.
Jamie C These bets have been settled correctly, the first match ended 6-7 the second 6-2 and it then went to a champions tie brake which only counts as one game.

Kenneth I know - but it didnt say anything about a tiebreak as the finish game
Kenneth Thats my case here
Kenneth How should I know that?
Kenneth And since it took hours for the bets to be settled this must have been an issue

Jamie C The match did go into a tie brake it finished 10-12 i have confirmed this with the trading team.

Kenneth I know
Kenneth But how could I kow there wasnt a 3erd set?
Kenneth Thats my point here mate
Kenneth I placed a bet thinking there would be a 3erd set if they won one each

Jamie C Unfortunately in this event if both win a set each it is settled on a champions tie brake no third set is played.

Kenneth Your missing the point
Kenneth How were I suppose to know that?
Kenneth Its a tennis matcvh .- you play 3 sets, Grand Slams 5 sets. Why would this be any different?

Jamie C Unfortunately that is how the match has been played The bet however has been settled on official confirmation of the result.

Kenneth Wow dude!
Kenneth Please - stop answering with those mashine answers
Kenneth Tell me - HOW COULD I KNOW THERE WERENT ANY 3ERD SET?

Jamie C That isn't automated Kenneth i am simply providing information on the basis that the bet has been settled correctly.

Kenneth yes - but no know knew there wasnt a 3erd set....
Betting on a soccer match where you only play one half - shouldnt I then know that before I place my bets?
Kenneth no one knew*

Jamie C One moment please.

Kenneth yes no problem

Jamie C I will be right with you.

Kenneth all good

Jamie C Unfortunately of tournaments such as this we have no information regarding champions tie brakes they are simply decided on the day, we are not informed of this before hand.

Kenneth Thats my point - so dont you think these bets should be vioded?

Jamie C A best-of-3 sets match is abandoned at 6-4 2-6: bets on Over/Under 23.5 games or fewer in match will be settled as winners/losers respectively, since any natural conclusion to the match would have at least 24 games; bets on Over/Under 24.5 games or more are void.

Jamie C However you match has still has the option to run regardless of the amount of sets i can understand it may have be hampered by the third set not being played it has still been settled on official confirmation of the result.

Kenneth Why? That makes no sense mate? If the game ended 6-4 6-2 I would understand, but what does 23,5 and 24,5 seperate from each other?
Kenneth If there were and 26,5 I would understand
Kenneth since any natural conclusion to the match would have at least 24 games - How did you come up with this conclusion?

Jamie C Your selection on the total games in the match has still has the opportunity to run its full course it has been settled correctly.

Kenneth So does 24,5
Kenneth or did.....
Kenneth 26,5 could even as well, 7-6,6-7 and the 1 point for the TB

Jamie C They are the rules regarding abandonment without the third set being played sir, should you have the selection of under or over 24 games it is made void since you haven't had that selection it has been settled accordingly.

Kenneth I really dont get this and I cannot accept it - I have to take this to the next lvl if you cant see it from my perspective mate

Jamie C I can understand sir however the bets has still been settled on how many games where played and you bet has been settled correctly in regards to this there is nothing further i can do.

Kenneth I would like to talk with someone "higher" - your boos or like that?
Kenneth Im sorry, but I have to post this as well at PokerNet.dk wich is the biggest forum in Denmark regarding poker and betting - they are as well an affiliate

Jamie C One moment please.
Jamie C I will be right with you.

Kenneth no problem mate

Jamie C Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet.

Kenneth aahhhh Jamie :(
Kenneth I love that you are trying and happy that you will do this for me - but I really think I should get all my money back

Jamie C I will have to check with supervisor as this is more than i can credit one moment please.

Kenneth Okay sounds great

Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.
Kenneth Awesome

Kenneth Thank you very much mate!



Chat 2

Tanya I has joined this chat.
You are now chatting with Tanya I.
Tanya I Hello, welcome to Bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account.
Tanya I We have not heard from you. Do you wish to continue the chat

Kenneth hey
(Smider et recap til Tanya)
Kenneth Jamie C has joined this chat.
You are now chatting with Jamie C.
Jamie C Hello, welcome to Bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account.
Kenneth Hey there :)
I can now see that following bets have been settling as lost:
xxx : xxxx : xxxx
As I said yesterday, this match was ”wrong” (whatever you want to call it) because 3erd set wasn’t played. Instead Sock and Isner played a Tiebreak to ten. Apparently no one knew this, and it didn’t say in the software
Jamie C I will check these for you now.
Kenneth I had this conversation earlier today
Kenneth xxxx : xxxxx : xxxxx
Kenneth those are the bets
Kenneth It ended with following:
Kenneth Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.
Kenneth Awesome
Kenneth Thank you very much mate!

Kenneth I have only resieved $300, missing $248

Tanya I In order for me to discuss specific details on your account, could I take your four-digit security number again for me please?
Kenneth xxxx
Tanya I That is correct thank you.
Tanya I I can confirm that 300.00 was manually adjusted back into your account at 08:50 this morning.

Kenneth yes
Kenneth but what about the $248
Kenneth it was 3 bets
Kenneth Jamie C has joined this chat.
You are now chatting with Jamie C.
Jamie C Hello, welcome to Bet365 live chat. How may I help you? Please include your four-digit security number if you want to talk about something specific to your account.
Kenneth Hey there :)
XXXX
I can now see that following bets have been settling as lost:
xxxxx : xxxxx : xxxxx
As I said yesterday, this match was ”wrong” (whatever you want to call it) because 3erd set wasn’t played. Instead Sock and Isner played a Tiebreak to ten. Apparently no one knew this, and it didn’t say in the software
Jamie C I will check these for you now.
Kenneth Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.
Kenneth Awesome
Kenneth Thank you very much mate!


Kenneth All three bets
Kenneth the total conversastion is too long to post ind the chat is says

Tanya I One moment please.

Kenneth I can post it ind several bits if u like me to?

Tanya I We said to you;
Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet.
Tanya I That is why you have received the 300.00.

Kenneth We were talking about 3 bets
Kenneth not just one

Tanya I We did not confirm that we would credit the stake back for three bets.

Kenneth I posted all 3 in the beginning and never did we talk about a single bet, but the whole problem regarding the bets

Kenneth Niether for 1
Kenneth So I have to asume that we are still talking about all tree bets

Tanya I Unfortunately as we never confirmed that would refund the three bets, you will only receive the refund that you have been given.

Kenneth Really, do we have to go all this through again?
Kenneth You made a mistake - why do you think you paid me off?

Tanya I No, but I can confirm not once did we say we would refund the three bets for you.

Kenneth But we were talking about the bets - not the bet.... all 3 were the conversation about

Tanya I Yes, I understand that.

Kenneth It ended like this:
Kenneth Jamie C Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet.
Kenneth aahhhh Jamie :(
Kenneth I love that you are trying and happy that you will do this for me - but I really think I should get all my money back
Jamie C I will have to check with supervisor as this is more than i can credit one moment please.
Kenneth Okay sounds great
Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.


Tanya I But we never said we would refund the three bets.

Kenneth I have to point out that this is still what I will have to do
Kenneth I cannot accept it

Tanya I So 300 + 240 + 8 = 548
half of this is 274
So as we offered half your stakes back we have given you more than initially stated.

Kenneth No Tanya, please read it once again:
Jamie C Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet.
Kenneth Kenneth aahhhh Jamie :(
Kenneth I love that you are trying and happy that you will do this for me - but I really think I should get all my money back
Kenneth Jamie C I will have to check with supervisor as this is more than i can credit one moment please.
Kenneth Okay sounds great
Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.


Tanya I Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet. Half of your stake = 274.00.
Tanya I Are you aware of this?

Kenneth READ ALL BEFORE YOU ANSWER ME

Kenneth aahhhh Jamie :(
Kenneth I love that you are trying and happy that you will do this for me - but I really think I should get all my money backKenneth Jamie C I will have to check with supervisor as this is more than i can credit one moment please.
Kenneth Okay sounds great
Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.


Tanya I We offered to give half your stake back as a gesture, even though your bet was settled correctly. SO we have given you more than what your three bets accumulate to when halved.
Tanya I You will not be receiving any more funds from ourselves.
Tanya I Due to your bet being settled correctly.

Kenneth Is that what you can read?

Tanya I That is what we have confirmed.
Tanya I As I have explained this to you enough times, I cannot explain this again as I will be giving you the same response.
Tanya I Do you have any other queries that I can assist you with?

Kenneth As I see, Jamie offers half. Im saying no - I want all. Hes says he will talk with his supervisor. He comes back to me and says "OK, i will be crediting the funds back into your account as a gesture of goodwill"

Tanya I We gave you half.
Tanya I How is 300 not half?

Kenneth IM SAYING NO TO HALF!!! He says he will get back to me! Cant u read?!

Tanya I We offered you half and yes I can read thank you, we did not offer you more.
Tanya I Is there anything else I can help you with today?
Tanya I Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet.

Kenneth Read carefully - your next answer will decide if this will go on PokerNet.dk - the biggest danish Poker and Betting forum
Kenneth an affiliate of yours

Tanya I Thank you for contacting Bet365 Live Chat today.
Tanya I has now left this chat


Kan PokerNet hjælpe mig? Forstår simpelhen ikke at man kan acceptere denne form for service som endda er på egen indrømmet fejl!!
Er jeg uretfærdig, er jeg dum/ind/trolling i cahtten?

Sorry - det er ikke alverdens men et princip nu!

// KD

18-06-2014 16:47 #2| 0

Er vi enige om, at du har spillet over x antal partier?

Og er vi enige om, at Jamie skriver, at alle over bets bliver refunderet?

Synes det er noget uklart i din samtale med supporten. Derudover vil jeg gerne anbefale dog at holde en god tone i forhold til supporten - andet er at skyde dig selv i foden samt ekstremt tiltende at læse.

18-06-2014 16:55 #3| 0

OMG Tanya.

Prøv lige at forklar hvor dispussen opstår.

Tænker bare at en Isner kamp i 2 sæt med O 23,5 partier giver mening.

18-06-2014 16:55 #4| 1

Utroligt hvordan denne branche kan være så talentløse i håndteringen af kunder.

Jeg er på linje med dig, og kan godt følge din frustration. Forhåbentlig kan du komme i kontakt med en medarbejder længere oppe i systemet, som kan løse problemet.

18-06-2014 17:00 #5| 0
ROI: 0% (0)

Ville klart prøve at kontakte en medarbejder mere i chatten.
Det lyder som om Tanya ikke fatter en meter, og bare vil være pigesur.

Du fik en god dialog igang med Jamie, og efter sparring med hans supervisor erkender de fejlen og krediterer dig det fulde beløb. Du har det på skrift, og der er ikke noget at komme efter. Selvfølgelig skal du have de penge.

Ved godt det er puke at skulle forklare det igen til en måske tredje medarbejder, men det ville jeg klart gøre. Jeg er selv ansat i en kundeservice, og selvom jeg udfører mit job til UG så er der jo også nogle af mine kollegaer der er helt brændt af, ligesom Tanya.. Desværre.

Bed evt. om at snakke med en supervisor til at starte med i samtalen, så vil det nok løse dit problem. Men husk at holde en god tone altid.


GL med det :)

18-06-2014 17:00 #6| 0

Hvorfor er din support på engelsk?

18-06-2014 17:03 #7| 8

Hvordan kan du spille saa meget paa tenniskampe og ikke vaere klar over at doubles i aarevis er blevet afgjort af champions tie break til 10 i 3.? :D

18-06-2014 17:13 #8| 0

Det er jo ikke en double, men en træningsturnering.

18-06-2014 17:18 #10| 0

Synes også det eneste du har at hente er fordi de har lovet dig pengene tilbage, dit oprindelige krav kan jeg slet ikke se har hold i virkeligheden..

18-06-2014 17:23 #11| 0
pokerheh skrev:
Hvordan kan du spille saa meget paa tenniskampe og ikke vaere klar over at doubles i aarevis er blevet afgjort af champions tie break til 10 i 3.? :D


My bad. Jeg troede der var tale om et doubles spil.

Carry on.
18-06-2014 17:24 #12| 1
ROI: 0% (1)

Rent teknisk siger de vist aldrig at de går med til det fulde beløb.

-------
Kenneth I love that you are trying and happy that you will do this for me - but I really think I should get all my money back
Jamie C I will have to check with supervisor as this is more than i can credit one moment please.
Kenneth Okay sounds great
Jamie C Ok i will be crediting the funds back into your account as a gesture of goodwill,.
-------

Supervisoren har måske sagt nej, og Jamie gentager bare at de vil føre "midlerne" tilbage til din konto, her menes de tidligere tilbudte midler, altså 50%.

Der er selvfølgelig ingen tvivl om, at sådan det skrives kan der kun menes det fulde beløb, men det bliver aldrig 100% bekræftet, at det er aftalen. Supporteren vidste nok at det bare ville fortsætte diskussionen, og undlod at sige at det stadig kun var 50% der var på bordet.

Men selvfølgelig må den blive void, når supporteren selv skriver, at de ikke altid selv ved på forhånd hvordan de endeligt afgør kampen ved 1-1 i sæt. Jeg har ikke læst deres T&C, det må OP selv have gjort, går jeg ud fra? Der stod slet ikke noget om denne situation?

18-06-2014 17:25 #13| 0
ROI: 93.93% (161)

Jeg har ingen forstand på tennis, men så vidt jeg kan se via simpel google-søgning, så har Boodles Challenge, altid blevet afgjort med Champions Tiebreak i afgørende set.

18-06-2014 17:27 #14| 0
ROI: 0% (1)
Gonginator skrev:
Jeg har ingen forstand på tennis, men så vidt jeg kan se via simpel google-søgning, så har Boodles Challenge, altid blevet afgjort med Champions Tiebreak i afgørende set.


Well that settles it. Surt show, men det lyder til at du skal tage de $300 og løbe
18-06-2014 17:39 #15| 0
ROI: 151.94% (4)

Spørgsmålet er vel ikke om KP har ret til den kompensation, som supporten giver ham.

Spørgsmålet er vel snarere om der er tale om 1 bet eller 3 bets, og om Bet365 opfylder deres del af aftalen.

Momenter for og imod 1 eller flere væddemål:

- "I can now see that following bets have been settling as lost:
xxxxx : xxxxx : xxxxx"
- "Jamie C I will check these for you now."
- "Jamie C These bets have been settled correctly, the first match ended 6-7 the second 6-2 and it then went to a champions tie brake which only counts as one game."
- "Jamie C Unfortunately that is how the match has been played The bet however has been settled on official confirmation of the result."
- "Jamie C Ok as i can see it has been an inconvenience for you i will be more than happy to credit you with half your stake back as a gesture of goodwill for this bet."

Ud fra ovenstående (Har helt sikkert misset et par ting), så virker det til, at I starter med at tale om flere bets, men så derefter skifter til at tale om et specifikt bet. Her burde Jamie nok havde gjort klart HVILKET bet der var tale om, men jeg synes smatidig at det fremgår tilstrækkeligt, at han tilbyder der kun ydes fuld refundering for 1 bet. DOG er det selvfølgelig en skidt situation hvis Jamie ikke har gjort dette klart nok i jeres dialog.

On a side note:
Det er beklageligt at disse misforståelser opstår, men jeg tror det sker i kampens hede. Om hvorvidt Bet365 bør oplyse at der spilles Champions Tiebreak, så vil det altid primært være forbrugerens ansvar at tjekke disse detaljer, men eftersom størstedelen af tenniskampene spilles med 3. eller 5. sæt, burde man kunne argumenterer for, at Bet365 burde oplyse det, i forhold til god skik.
Bookiesne scorer gode penge på folk der misforstår væddemål, og man burde kunne tale om god skik i forbindelse med væddemålsindgåelse, medmindre vi accepterer at branchen udelukkende handler om at hustle hinanden.

(Men spørgsmålet om god skik er vel et helt selvstændigt emne :)

Op på hesten igen -KD-.

Nå det var så min mening... :)

Redigeret af Haxyz d. 18-06-2014 17:46
18-06-2014 17:43 #16| 0

Syns umiddelbart det er væsentligt at vide hvilken linje du har spillet?

18-06-2014 17:46 #17| 1
ROI: 50% (5)

Mener også du skal være mere end tilfreds med det du har fået..

18-06-2014 18:51 #18| 1

Hvorfor skal han være tilfreds når supporten faktisk lover ham noget andet? Jamie tænker vel ikke 'Arh, han siger nej. Fuck it, vi gør det alligevel'. OP bliver imo lovet noget, som han må forvente de opfylder.

Hende Tanya der virker som en forudindtaget fuldstændigt blank skinke, ude af stand til tænke ud over det første hun læser. Jeg sidder og bliver helt arrig over den måde hun skriver og bliver ved med at køre rundt i det samme :D

18-06-2014 19:01 #19| 1

De 2 kampe der er spillet i Boodles i dag, er begge gået i Championship tie break, så at sige det er noget der bliver afgjort på kampdagen er nok ikke helt sandt.

Dog er det jo desværre kundes eget ansvar at kende til reglerne selv inden man placerer væddemålet.

18-06-2014 22:34 #20| 0

Hvordan er oddsene for under? For det lyder da som om man bør hamre på under i samtlige kampe ved den turnering

18-06-2014 22:55 #21| 0

Uden at læse det hele igennem, så var JesperA's tanker også mine allerførste :D

18-06-2014 23:00 #22| 0

Er de overhovedet på Bet365 nu? Jeg kan ikke finde noget, der siger hverken Boodles eller London eller Stoke Park?

19-06-2014 00:20 #23| 0

Ingen odds nu, men der er 3 kampe i morgen, så kan man jo sidde og kigge liveodds om over/under linjen stemmer, for hvis det afspejler sig i oddset at de kun spiller 2 sæt, synes jeg på ingen måde man skal kompenseres.

19-06-2014 09:52 #24| 1
OP
ROI: 100.41% (268)
pokerheh skrev:
Hvordan kan du spille saa meget paa tenniskampe og ikke vaere klar over at doubles i aarevis er blevet afgjort af champions tie break til 10 i 3.? :D

LOL - just LOL

@ topic
Havde en dejlig lang dag med familien igår, så jeg kommer på i aften og får svaret på det hele sådan som jeg ser sagen
19-06-2014 13:00 #25| 1
ROI: 119.93% (56)

Læs korrektur når du taler med supporten, og opfør dig ordentligt. Så er dine chancer langt bedre, frem for at skrive det hele på en måde, der får dig til at fremstå som om du har en puls på 150

Derudover står der tydeligt på livebetting-skærmen, at al info er vejledende, men at det er kundens ansvar at tjekke op på, hvad der passer. Har de sat den til tre sæt, og den afgøres anderledes, er det kundens tab for at spille på noget, vedkommende ikke kender til. Hvis oddset har afspejlet 3 sæt, er det bare dobbelt-ærgerligt, ikke at tjekke op på hvad man spiller på.

Udover det, er supporten åndssvag. Synes dog heller ikke du selv fremstår specielt smooth.

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