Her kan du finde svar på de spørgsmål der forekommer oftest. For at undgå misforståelser står det i sin originale form. Teksten er taget direkte fra Moneybookers hjemmeside.


Q: What is Moneybookers?

A: An online eWallet solution, Moneybookers is one of the quickest and safest ways to instantly send and receive money via email. You can also transfer funds to other Moneybookers members instantly. Moneybookers is a preferred payment method for most online poker rooms. Moneybookers is based in the UK. It has a huge number of international funding options available as well as local banking transfer options all over the world. It is one of the most convenient payment methods there is for online poker/gambling and online shopping. It features instant transfers and small commissions.


Q: Why use Moneybookers?

A: Simple, besides being one of the most trusted payment systems in the industry, benefits include:
- Accepted at virtually all online gaming operators
- Instant pay-ins and pay-outs for FREE
- Complete protection of your personal and financial data
- Highly competitive exchange rates. 
- Extremely reasonable commissions for withdrawal. 
- Several online poker rooms/casinos offer extra bonuses for Moneybookers users. 
- Guaranteed funds transfers security. 
- Simple and easy ways to raise your maximum transfer threshold. 
- Moneybookers knows no borders. Send money and withdraw funds efficiently regardless of your location.


Q: Is MoneyBookers safe?

A: Absolutely, Moneybookers is regulated by the British Financial Services Administration FSA. That means it has to comply with a whole set of some of the most stringent requirements concerning risk prevention and consumer protection. For your financial transactions, Moneybookers employs the powerful 128-bit SSL technology, the same kind the banks and share trading services use for their online operations. When push comes to shove, Moneybookers is probably more secure than any other funds transfer solution, because it never reveals sensitive information (like your bank account or credit card number), not even to the person to whom you transfer funds.


Q: How do I get a Moneybookers account?

A: Go to the Moneybookers homepage and sign up for your account. It takes 3-5 minutes to set up a new account, and it's really straightforward. Just follow the instructions as you proceed.


Q: Can I have several Moneybookers accounts?

A: Absolutely not. In order to prevent fraud and money laundering, Moneybookers' top priority is to make sure every customer possesses a single account.


Q: Which currencies does Moneybookers accept?

A: Moneybookers accept a huge number of currencies. You'll be able to check if it supports your currency or not on the registration page.


Q: Can a body send money abroad through Moneybookers?

A: Definitely. As a matter of fact, Moneybookers represents one of the most cost efficient and hustle-free way to send money abroad.


Q: What exactly do Moneybookers' services cost?

A: Transferring money from your bank account to your Moneybookers account costs nothing. If you use a credit card though, there's a 1.9% fee. Sending money to someone incurs a commission of 1%, up to a maximum of EUR 0.5. Receiving and requesting money is free as well. Withdrawing money to a bank account will cost you exactly EUR 1.8. Withdrawing via a cheque carries a flat fee of EUR 3.5. As you can see the costs are more than reasonable indeed.


Q: I can't complete my registration. What is the problem?

A: Moneybookers has certain restrictions in place on the types of registrations it accepts. If you're under 18 for instance, you won't be able to open an account. In certain countries, Moneybookers is not available. If you live in such a country, you won't be able to register either. If you're over 18 though and you live in an eligible country, yet you're still unable to register, you should review the registration process and go through it step by step again.


Q: I just moved. Can I change the address in my Moneybookers account?

A: You sure can. Go to your Profile section and hit "Contact Details" there. Choose "Edit" and make the necessary modifications. You'll only be allowed to modify your contact information once in every 3 months.


Q: Are there any transaction limits set by Moneybookers

A: Yes, there are, but you can expand these limits through various verification methods, to the point where the limits will not pose an impediment anymore. You can go to your account and check your current limit through the “View limits” link. That same page will also offer you recommendations towards increasing your current limit.


Q: Can money be sent to a person who does not have a Moneybookers account?

A: Yes, the person doesn’t have to be a Moneybookers account holder when you send him the money, but he does have to open a Moneybookers account to be able to cash out.


Q: Do I have to upload money into my Moneybookers account before I can send any?

A: Definitely. Think of your Moneybookers account as a virtual pocket: you can only take previously stashed money out of it.


Q: Is there a limit on withdrawn funds?

A: Withdrawal is a transaction just like the sending or the receiving of money. As such it is subject to your general transaction limit.