Withdrawal på Fortune

Jeg har en withdrawal på Fortune Poker, fra den 29 august.
Under status står der "Held", hvad betyder dette?

Mvh Florczak

tilbageholdt - kontakt webdollar

Det prøver jeg.

Jeg har ligeledes en withdrawal på Fortune der er 10 dage gammel or so.
Kunne være fedt at høre hvad du finder ud af..

simpelthen så latterlig det web dollar pis :(

Skal nok give svar når jeg hører nærmere. :)

Dear Anders,

Thank you for your withdrawal request.

Webdollar operates under licences issued by the Lotteries and Gaming Authorities (LGA) in Malta.Due to regulations set by LGA Malta,we must verify all of our customers that reach the accumulated amount of 2300 euro in withdrawals.

For verification purposes, we therefore request that you e-mail or fax us a copy of a valid proof of identification (for example, your passport or driving licence) as well as your most recent utility bill that displays your name and billing address, as registered in your account.
As soon as we have received and verified these documents, we will process your requested transaction and you will receive notification at your registered e-mail address.

If you do not wish to reveal unrelated information contained in these documents, you may cross out information that does not concern us.

Rest assured that the information you submit will be handled confidentially and kept private.

Documents can be scanned and sent by Email to: [email protected]

Or by fax to: +46 470 70 30 70

We apologise for any inconvenience and thank you for your cooperation in our efforts to protect your funds and personal information.

If you have any additional questions or concerns, please do ot hesitate to contact us.

Kind Regards,


Adrian Andrews
Customer Support Team

Fandme for dårligt, de ikke lige kan sende en email, når der sker ændringer med ens withdrawal.

Det er meget normalt. Send de påkrævede oplysninger og dit withdrawal går igennem.

Ma5e

Helt std at skulle indsende id - men det er imo også alt alt for dårlig kundeservice at man selv skal henvende sig for at få besked på det

Jeg har altid fået mail af WebDollar når jeg skulle sende noget ind, fx efter en withdrawel. Måske har deres første mai lagt inde i spam afdelingen? Super std

@ OP

Scanner du bare et billede af dit pas/kørekort og sender til webdollar nu så?

husk utility bill kopi også :)