Hello *****,
You are receiving this mail because you played in a satellite, "Nightly Fifty Grand Sat: 125 FPP Hyper-Turbo Round 1 [2 Seats]", which was incorrectly pointing directly at the Nightly Fifty Grand itself.
The seat you won has a value of 375 FPP, though you were incorrectly awarded a seat worth $162.
We are in the process of reclaiming the value which was incorrectly awarded, and will credit all players who won seats with the value (375 FPP) of each seat which they should have been awarded. In some cases, as players had already spent the T$, we have been required to reclaim the incorrectly awarded funds by debiting the USD real money balance.
Thank you for your patience while we sort this problem out. We apologize for any inconvenience.
All the best,
Bryan S.
Manager, Tournaments Team
PokerStars Poker Room Management.
Bye bye 162 $ Nogle der har prøvet det før ?
Satellite Targeting Error - T$ Re-Claimed
Jeg ved ikke hvor tydeligt det har været, men når der står Round 1, må det betyde at der er flere runder, hvorved at der ikke skal være direkte adgang. Hvis du regner på hvor mange 125xfpp der skal til for at opnå 324$, så kan du også se at det har været en fejl.
Derfor tror jeg desværre ikke der er så meget at gøre, selvom det er møg surt.
Ja kan godt se det nu. Er sku glad for jeg afreggede den. :)
Havde været surt hvis de tog 162$ fra rullen hehe
surt show, men havde næsten også Været for godt til at være sandt :b
Sick at de kan tage de $162 fra rullen....
Et eller andet sted må de vel bare erkende at de har fejlet, og derfor god skrive de spillere der har vundet sådan en billet/ spillet turneringen.
Men hvis man så ser på det med realistiske briller, så spiller man jo heller ikke i god tro, hvis man bruger de 162$ både på den ene eller anden måde. Når man ved man skulle ha vundet meget mindre for de 125point.
Dear PokerStars Player,
We have reconsidered the issue about which you were mailed
yesterday, involving the errant 125 FPP satellite to the 375 FPP
Nightly Fifty Grand Round 2. The satellite was incorrectly
pointing at the Nightly Fifty Grand itself, and awarded seats to
that $162 tournament instead of seats valued at 375 FPP.
After considering this matter further, we have decided to credit
each player who won a seat in the errant sit & go with $162,
essentially allowing each player who participated to keep one
wrongly awarded seat. We do this as a token of our goodwill
toward our players, as we have no desire to see our players
harmed as a result of an error for which we bear responsibility.
Each player (169 in total) who won at least one seat has now been
credited with $162. You can see this transaction (as it applies
to your account) by visiting the Cashier and selecting 'History'.
Thank you for playing on PokerStars, and thank you for your
patience as we worked through this situation in an attempt to
reach the best conclusion.
All the best,
Bryan Slick
Manager, Tournaments Team
PokerStars Poker Room Management
WOW det må virkelig kaldes god service. :D
PokerStars support <3
Ja, det er sgu da service og goodwill;)
en af de tusinde grunde til hvorfor PokerStars er det klart bedste site der findes på markedet
Det er vel også grunden til, at de bliver ved med at vækste i et faldende marked og folk på det kraftigste anbefaler dem!
Sick god kundeservice og alle bliver ambassadører i stedet for terrorister for dem :D