pokerstars crasher ved første hånd i et spil!

Jeg kan ikke se, hvad fejlen er pt.

Man såfremt man sætter sig ved et bord, crasher systemet under første hånd,
og PokerStars gui vises i et vindue. Dernæst dør softwaren.

Har skrevet til deres support, men pt. intet svar fra dem.

Nogen hjælp her ?

Kan nok ikke hjælpe, men hvis nogen anden skal have en chance for at svare skal du oplyse styresystem, om du har andre programmer igang, og om du har brugt PokerStars tidligere uden lign. problemer.

er løst stars har set mine mails, og vupti det kører næsten fejlfrit nu!

dog er der problemer med historik options, når der spilles.

Hvordan fik du det løst?
Har selv masser at se til efter deres sidste mail:

"Hello Jens,

Thank you for your email and allowing us to be of assistance.

The problem report you have provided indicate there is a problem with corrupted memory or possibly a corrupted hard drive. Fortunately there are few simple steps that can be taken to resolve this particular problem.

First ensure you have performed a complete virus scan of your system. If you do not have a virus program we recommend using the following free online scan.

housecall.trendmicro.com/

www.kaspersky.com/virusscanner

Next, please run the Scan Disk utility by opening a Command Prompt or DOS prompt. To do this, you will first need to run the command prompt in Administrator mode:

1) Click on the Start button.
2) In the Start Search box, type in "Cmd" (without quotes).
3) Right click on the Command Prompt in the search result listing.
4) In the right click menu, click on 'Run as Administrator' menu item.
5) In the black window enter the command "CHKDSK /F" (without the quotes)

It is possible that the problem is related to spyware or adware, third party software that secretly installs itself on your PC. We recommend the following scans be used to ensure your system is clean.

MalwareBytes Anti-Malware: download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Super AntiSpyware: www.superantispyware.com/download.html

All of the above are free, and work well in conjunction with each other, finding things the other does not. Cleaning your system may free up more RAM and remove items from your system that affect your connection and our software functionality.

We would also recommend performing a registry scan and make sure that is clean. You can find a very good free program on the following link.

www.ccleaner.com/

Once you have performed the suggested scans above please uninstall PokerStars from your system and reinstall.

You may wish to back up "user.ini", "notes.xml" and "notes.user.xml" (where 'user' is your user ID) from the PokerStars directory. The easiest way to back up these files is to open the software and click on "Help" -> "Open My Settings Folder". Then locate those two files and copy them to a safe temporary location. Then uninstall PokerStars.

Go to Control Panel -> Programs -> Uninstall a Program. Once there, uninstall all PokerStars items.

After you have uninstalled it, restart your computer once the software has been removed. When the computer has restarted, download and install a fresh copy of the software from our website:

www.pokerstars.com/download.html

Be sure to restore the two saved files once reinstalled, to do this please go to the 'Help' menu and then back to 'Open My Settings Folder'. Then close PokerStars and copy the files back into the folder. If you are asked to overwrite any files accept. You should then have no additional problems.

Please let us know any time we may be of further assistance.

If you have additional questions, please do not hesitate to contact us again.

Regards,

Andre
PokerStars Technical Specialist"

Ccleaner og malwarebytes er nok de mest værdifulde programmer du kan have på din computer. Så skaf dem uanset.

edit, holder mig lige til en tråd..

JensMøgtyr skrev:
Hvordan fik du det løst?
Har selv masser at se til efter deres sidste mail:

Ok, jeg har fremsendt mine fejl godt dokumenteret og vedlagt skærmdumps.

Brugt den danske support. Sidst jeg var på, lå der en softwareupdate, problemet løst!

Mit virker igen også efter stars kom med ny update.