En ret god griner imo, har ikke gidet at rette stavefejl, og de fleste emails er skrevet meget hurtigt.
1: beder dem lukke min konto
2: får at vide jeg skal tænke over det
3: de beskylder mig for snyd
4: de lukke min konto
5: får en undskyldning for snyd delen
6: får en mail fra dem om jeg kan komme tilbage, bad ik selv om det
7: sender id, ikke godt nok
8: tager til fotoshop og får det gjort
9: nu har jeg snydt med min fødselsdag
10: får undskyldning, men kan ik komme tilbage alligevel.
SICK
Hello Dennis ,
Thank you for your email.
After further review of your account, we have concluded that it is not in
the best interest of our players to allow you to continue to play on
PokerStars.
Please understand that this policy has been put in place to protect
the integrity of our games and our License agreement.
All the best to you wherever you decide to play.
Kind regards,
Sophia
PokerStars Security
You say its not in the best interest of your players to have me playing at
pokerstars ? what a sick statement ! would you mind telling me why ?
1: I complain about your new vpp position about cashouts, in the past
cashouts was fine, aslong as you played a decent amount, which I always have.
2: I go ahead and transfer the funds in my account to players who will use
the money on pokerstars, but i wont sent to a player i dont trust, I would
have asked him to send the money to blend84, but instead i just send it
directly, without the possibility of getting scammed.
I would very much like to know, how I am a liability to the players at
pokerstars, what have i done that makes it the best interest of other
players that i dont play with them ?
Hello Dennis ,
Thank you for your email.
There has been a misunderstanding regarding the reason for the account
closure, please accept our sincere apologies for this inconvenience.
I have just found out that you made the specific request to close the
account and there was no fraudulent activity involved.
Please let us know if you want to want to reinstate your account ; if that
is the case , we will need a photocopy of your driver's license, front and
back, or other government issued photo ID.
Our fax number is +506-2295-6860. You can also scan your ID and send it via
email to the address [email protected].
Please understand that we have to make identity verifications occasionally
to make sure that PokerStars remains a safe and secure environment for its
players.
We appreciate your understanding and cooperation towards this matter.
Regards,
Sophia
PokerStars Security Team
Thank you, i would hate having fraudulent play on my resume, even though im not playing with you anymore, i got high morals, and as every other pokerplayer I hate fraud, multiaccounting etc, therefor i have posted the email corrospondence with you on my pokercomunity, since i dont want rumours floating around as to why i have been kicked out.
I do believe it was the correct decision i got kicked out, and i think you again made a mistake, I think my ban is ok, since i deliberately broke your T/C when i transfered money to blend84, instead of mrfrank87 who i just dont know well enough to trust with my money, but I will never accept being forced into sending a decent amount of money to a for me unknown player, thats why I broke your T/C, and I had stated i wouldnt comply to your decision about this.
anyway, I have been nothing but honest, and would like to know your decision if I am allowed to return, or if this is permanent, either way is ok by me. I can understand your decision, eventhough I dont think the choice you gave me was fair.
no rush, for now, im happy with partypoker, fulltilt and Ipoker, but I must admit that i will miss sunday million and your DEG mtt.
On a sidenote, If i choose to make a return at one point, is there any requirements about which quality the pictures of my driverslicense mut be in ? and I will cross out the last four digits in my social security number, i will not send that through email for safety reasons.
Best Regards Dennis Andreasen.
Hello Dennis,
Thank you for your email.
Again, we apologize for any inconvenience we may have caused you.
With regards to your question, we only accept documents where all details
are clearly legible.
The following must be clearly visible:
- Name, Date of Birth, Address, Expiry Date, and Drivers License or Passport
number.
We do not accept documents that are cropped, altered or mutilated. If you
do not wish to send your document by email, you may send it via fax to:
PokerStars (please include your User ID on all pages)
Attn: Security Department
International Fax: 506-2295-6860
Please note that we will store these documents securely, and they can only
be viewed or accessed by our security team. Once documentation has been
received, we will validate your account.
If you have any questions, please do not hesitate to contact us.
Kind Regards,
Angelina J
PokerStars Security
More information about Security is available online at:
www.pokerstars.com/poker/room/support/security-faq/
Hi, here are my ID, not the best pictures, but it is what my phone can do.
Best regards Dennis Andreasen
Hello Dennis,
Thank you for your email.
We appreciate the efforts made on your side to provide the requested ID.
Regrettably, the provided picture came out to blurry and small, therefore we
were not able to zoom into it.
Please be as kind as to re sent your ID with better resolution and focus so
that we can verify your PokerStars account.
We appreciate your cooperation and understanding.
Regards,
Giannina
PokerStars
Security Team
More information about Security is available online at:
www.pokerstars.com/poker/room/support/security-faq/
fint jeg går ned til en fotograf og får taget billeder, så der ikke kan være tvivl om de er gode nok, så kommer dette svar
Hello Dennis,
Thank you for your great efforts and cooperation.
We have received the copy of your drivers license and realised the date of
birth that is displayed does not match with the one you registered in your
Pokerstars account.
Can you please provide an explanation as to this mismatch and we will be
able to proceed accordingly.
We look forward to your prompt reply.
Kind Regards,
Jerome
PokerStars Security
More information about Security is available online at:
www.pokerstars.com/poker/room/support/security-faq/
what ? why on earth would my date of birth not be the same ? 19th november 1981 as it is on all the sites I play at, what does your data say ? well my best guess is that you have made a mistake, and the way you write dates in english is different than the european/danish way, other than that i havnt got the slightest idea.
My stars account is very old, i think I was 21/22 when i made it, didnt pay all that much attention to details when signing up, back then i only played for fun, but I have never written down a wrong birthday, not even on account of lazyness.
However if my drivers licence isnt enough, theres not much I can do.
Best regards Dennis
Thank you for your e-mail.
We apologize. This was a mistake. However, you did ask for a permanent
closure. We take those requests very seriously. Your account remains
closed.
Thank you for your time and understanding.
Regards,
Jacob A.
PokerStars Security
More information about Security is available online at:
www.pokerstars.com/poker/room/support/security-faq/
OMFG are you serious, I Asked yesterday, when you out of the blue send me an email, I asked you 3 times ARE YOU SURE I can come back.
I knew this was a joke from you guys !
laughing your asses of when you got me to waste my time, furthermore i asked that you close it, true, i got an email saying to think about it, never answered that !
How can you justify treating people like this ?
God humor fra stars security
lol@
We have received the copy of your drivers license and realised the date of
birth that is displayed does not match with the one you registered in your
PokerStars account
og
We apologize. This was a mistake. However, you did ask for a permanent
closure. We take those requests very seriously. Your account remains
closed.
De sendte uopfordret en mail fra security med en undskyldning for jeg blev banned pga snyd, og jeg bare kunne sende id hvis jeg ville tilbage.
spørger dem 3 gange om de er sikre, og får svaret ja, så går de i gang med det der, synes sgu det er sick.
WTF??
Er sgu glad for at jeg droppede Stars først på året...
Ærligt sejler dine forklaringer da også lidt. Sikkert en kombination af forskellige supportere, og at din sag har lagt grus i maskineret som der ikke vides noget om. Ydermere ved jeg af bitter erfaring at måden du skriver til deres support på, helt 100% ikke kaster positiv respons af sig :)
man skal lige lægge mærke til denne tekst fra mig
anyway, I have been nothing but honest, and would like to know your decision if I am allowed to return, or if this is permanent, either way is ok by me. I can understand your decision, eventhough I dont think the choice you gave me was fair.
jeg får direkte at vide jeg bare kan komme tilbage, spørger dem her om de er sikre, som jeg ligeledes har gjort en anden gang, da jeg ikke gider spilde tid på det ellers, tager derefter til fotograf osv, og så laver de sådan et stunt.
og glemte at få den her med fra dem
Hello Dennis,
Thank you for your email.
As you are the one who requested to close your account and it was not due to
any serious issues we may reinstate your account at a later date upon your
request. A copy of your ID will be needed to complete this request.
If you have any further questions, please do not hesitate to contact us.
Regards,
Bev
PokerStars Security Team
joonas, jeg har vel ikke så meget at forklare ? jeg har intet galt gjort, bad ikke engang om lov til at komme tilbage, men de sendte mig muligheden.
da jeg havde fået mine penge, og de beskyldte mig for snyd, sendte jeg dem dog en email og spørger hvorfor snyd, når jeg ikke gad være der pga deres nye politik med cashout.
får en undskyldning, og de skrev uopfordret at jeg bare kunne komme tilbage.
jeg har ingen forklaringer givet, udover på deres underlige statements om jeg har snydt, og på at min fødselsdag skulle være forkert.
hvis jeg havde stor interesse i at komme tilbage, havde jeg formuleret mig anderledes : O)
synes dog hele konversationen er underholdende.
Du indrømmer at du har brudt deres T&C ved at sende til en istedet for en anden.
Hva går det ud på ?
Ketelsen, jeg byttede dollars med en herinde, mrfrank, fa tilt til stars, kender ham ikke, så han sendte først, tror dog han er troværdig, jeg skulle hive de byttede dollars ud, det har jeg altid kunnet før, da jeg spiller rigeligt til det.
denne gang nægtede de, og jeg skulle enten spille dem igennem, eller trække dem ud igennem mrfrank. jeg solgte dem istedet til blend som jeg kender langt bedre og stoler 100% på, i samme sekund jeg gjorde det blev min konto lukket og jeg blev beskyldt for snyd, der var transferen dog gået igennem.
ingen grund til ikke at indrømme det, og som sådan er der intet galt i det, ikke engang et brud på deres T/C meget indirekte hvis det er ihvertfald. men de mener obv det er.
får så besked om det var en minor offence og jeg bare kunne komme tilbage og de undskyldte for snyd delen, jeg spørger dem tre gange, og siger det er ok jeg blev bannet, men at jeg ik vil spilde min tid på at indsende id hvis de ikke er sikre på jeg kan komme tilbage, hvilket de svarer bekræftende på
orty, jo som der står bad jeg dem selv om at lukke den, de bad mig tænke over det, og jeg trak så de penge ud ved at sælge dem til en anden end ham jeg havde fået dem af derinde, og så beskyldte de mig for snyd og lukkede kontoen selv uden jeg havde bekræftet den skulle lukkes.
men jeg skrev direkte til dem at det er ok den er lukket, og bad om bekræftelse på om jeg kunne komme tilbage, den fik jeg, tre gange, så sendte jeg id ind, og så kom de med det der.
@LoneRangR,
Jeg skulle til at sige at det var meget Kafkask, men mon ikke det er at bruge begrebet lidt for vidt? Man har da set vildere sager end denne, men det er da godt nok noget bavl de har lavet :)
Zeeto: min eneste anke er at de simpelthen ikke bare sagde du skal ikke spille hos os, dette ville jeg kunne forstå, men den her måde er lige at tage begrebet skrankepave en tand for vidt.
kan huske engang min storesøster vandt en 15kg toblerone i en konkurrence på en dk tank, jeg har været like 10 år der.
den her sag minder MEGET om den, først bliver man lovet guld og grønne skove, for det næste øjeblik at stå tomhændet.
@Live
Jeg synes også de kører rundt i den samme lort de selv har lavet - derfor 'My God'! (18:52)
Tror dog ikke jeg jeg fangede pointen i Toblerone-historien :)
Zeeto pointen i den historie var at jeg intet fik, på trods af løfter.
Hun åbnede den aldrig, det gjorde hunden tilgengæld efter et par måneder hvor den var alene hjemme : O)