Som altid trækker jeg ud d. 1, og plejer at gå helt smertefrit. Det gjorde det ikke denne gang, til min store overraskelse får jeg denne mail:
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Dear Michael
Thank you for your withdrawal request.
Fortune Poker operates under licences issued by the Lotteries and Gaming Authorities (LGA) in Malta.
Due to regulations set by LGA Malta, Fortune Poker must verify all of our customers that reach the accumulated amount of 2300 euro in withdrawals.
For verification purposes, we therefore request that you e-mail or fax us a copy of a valid proof of identification (for example, your passport or driving licence) as well as your most recent utility bill that displays your name and billing address, as registered in your Fortune Poker account.
As soon as we have received and verified these documents, Fortune Poker will process your requested transaction and you will receive notification at your registered e-mail address.
If you do not wish to reveal unrelated information contained in these documents, you may cross out information that does not concern Fortune Poker. Rest assured that the information you submit will be handled confidentially and kept private.
Documents can be scanned and sent by Email at: [email protected] by fax at: +46 470 70 57 59
We apologise for any inconvenience and thank you for your cooperation in our efforts to protect your funds and personal information. If you have any additional questions or concerns, please contact our Customer Support 24-hour, 7-day-a-week using the information listed below.
Best wishes, Fortune Poker
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Det meget fint og vel helt okay. Problemet er at jeg ikke ejer en skanner eller lign. Hvad har i andre gjort (der må være andre i samme situation) ved dette?
/Michael
Fortune - valid proof of identifica
Har lige været ude for samme problem. Jeg skannede mit kørekort og seneste el-regning ind og sendte til dem. Dagen efter var jeg cleared :)
Mon ikke du kan få det skannet ind på det nærmeste bibliotek eller noget i den stil?
som meincke helt standard, og også lige været ude for det... Og ja find et biblotek eller ligende så skulle den være i vinkel.
trak de jeres penge med det samme eller ventede de til i sendte id ? Mine er nemlig blevet trukket.
Der står godt nok :
As soon as we have received and verified these documents, Fortune Poker will process your requested transaction and you will receive notification at your registered e-mail address.
Men troede da det var efter jeg havde sendt id.
de er ikke trukket som sådan, det er bare taget fra din konto og de bliver så sendt når du er clearet. Du kan dog bare reverse udtrækningen, og få dem tilbage på din konto.